Effective Date: 25 February 2024
1. Introduction Welcome to Truenov (“Company”, “we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard the information you provide while using our website www.truenov.com (“Website”).
By accessing or using our Website, you consent to the practices described in this Privacy Policy.
2. Information We Collect We collect the following types of information:
2.1 Personal Information When you interact with us, we may collect the following personal details:
-
Name
-
Email address
-
Phone number
-
Company name
-
Job title
-
Billing and shipping address (if applicable)
-
Any other details you provide via contact forms or communication channels
2.2 Non-Personal Information We may also collect non-personal information automatically through analytics tools:
-
IP address
-
Browser type and version
-
Device information
-
Website usage data
-
Referral sources
-
Cookies and tracking technologies
3. How We Use Your Information We use the information collected for various purposes, including but not limited to:
-
Providing, operating, and maintaining our Website and services
-
Personalizing user experience
-
Improving customer support and response time
-
Sending important notifications and marketing communications
-
Conducting research and analysis for business growth
-
Complying with legal obligations
-
Preventing fraudulent activities and securing our Website
4. Sharing & Disclosure of Your Information We do not sell, rent, or trade your personal data. However, we may share information under the following circumstances:
-
Affiliates & Partners: To enhance service offerings and provide relevant solutions.
-
Service Providers: Third-party vendors assisting with hosting, analytics, marketing, and operational needs.
-
Legal Requirements: When required by law, regulation, court order, or legal process.
-
Business Transfers: If Truenov undergoes a merger, acquisition, or asset sale, user data may be transferred.
5. Data Retention & Security We retain your data for as long as necessary to fulfill business and legal requirements. To protect your information, we implement industry-standard security measures, including encryption, firewalls, and access controls. However, no system is entirely foolproof, and we cannot guarantee absolute security.
6. User Rights & Choices You have the following rights regarding your data:
-
Right to access, correct, or update your personal information
-
Right to request deletion of your data
-
Right to withdraw consent for marketing communications
-
Right to restrict or object to data processing
-
Right to receive a copy of your personal data (where applicable)
To exercise your rights, contact us at contact@truenov.com.
7. Cookies & Tracking Technologies We use cookies and similar tracking technologies to improve your browsing experience. Users may manage cookie preferences via browser settings.
Types of cookies we use:
-
Essential Cookies: Required for Website functionality
-
Analytics Cookies: Helps analyze Website usage and improve services
-
Marketing Cookies: Used for targeted advertising
8. Third-Party Links Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies separately.
9. International Data Transfers If you are accessing our Website from outside your country of residence, your data may be transferred to, stored, and processed in a different jurisdiction where data protection laws may differ.
10. Compliance with GDPR & Other Regulations If you are a resident of the European Economic Area (EEA), we process your data under lawful bases such as consent, contract necessity, or legitimate business interests.
11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Continued use of our Website constitutes acceptance of the revised policy.
12. Contact Information For any inquiries, concerns, or data-related requests, reach us at:
Truenov
Email: contact@truenov.com
Website: www.truenov.com
This Privacy Policy ensures transparency in how Truenov collects, processes, and protects user information. By using our Website, you acknowledge and agree to our data practices as outlined above.